Here is the list in detail for all store policies and warranties.
Please read these entirely.
This is available to view at any time.
You can always contact us with any questions or concerns about the services/warranties we offer.
***It
is the customer's responsibility to understand and be informed of these
policies and warranties before agreeing to the services we offer. ****
REPAIRS/SERVICES: We provide free estimates on any clocks or watches.
After providing the free estimate and you agree with the repair/service, we require half down of the total amount to start the work or we do offer a 5% discount if you prepay in full.
Timeframes may vary and change with/without notice due to demand and
limited repairmen available. We ask for your patience as some repairs
do take a great deal of time to complete and regulate. This includes
tall case clocks as we have very limited stands available. You can view
the status online through our website at www.watchmaker.net and enter the 8-digit number (including the dash) on the back of your ticket you have been given to check your status or call.
After completion of any repairs/servicing, you have within 60 days from
the day we contact you to pick up your item and pay in full or we will
no longer be responsible for the items left behind UNLESS prior arrangements are made.
WARRANTY ON REPAIRS: There is a 6-month warranty on all repairs (excludes tall case clocks please see house call/tall case warranty)
if the items fail on their own mechanically from the day the item is
picked up/received. The warranty does not cover if the clock/watch
falls or gets dropped, banged, water damaged or if the person/persons
tries to repair the item(s) themselves. The warranty does not cover
mainsprings for pocket and wrist watches as they are "new" old stock
and cannot say how long they will last.
HOUSE CALLS/TALL CASE CLOCKS:
We do make house calls for tall case clocks only if you are within a
25-mile radius from our current store location. In order to schedule
the appointment, we Require a deposit of $150.00 that will go TOWARDS
the cost of the repairs/servicing of the clock if you proceed with the
repairs. This amount is Non-refundable. If you decide to not proceed
with the repair/service, this will be the only charge for the time and
resources of the repairmen used to pick and return the clock movement
back to you. You can always bring the clock movement with weights and
pendulum, there is no charge to drop off. After completion of the repairs/servicing on your tall case clock, payment is required for the remaining amount before the clock movement is returned back and set up.
WARRANTY OF TALL CASE CLOCKS:
We offer a 30-day warranty on tall case clocks from the day the clock
is returned and set up if the clock fails on its own mechanically. The
warranty is voided if the clock and clock case is moved from the
original location from where it was set up, if it gets banged or falls,
water damaged or if the person/person(s) try to repair the clock
themselves. If the clock is needed to be repaired again after the 30
days, there will be another house call charge required to be paid prior
to scheduling.
WARRANTY ON PURCHASES:
We give a 6-month warranty on all clocks and watches that are purchased
in our store. Please Know this warranty is the same as if it was a
repair after picking it up. please refer to the warranty on repairs for
more information.
Minimum
charge: Our Minimum charge on any repairs with tax is currently $20.00
each. This includes watch battery replacements, band sizing and any
other repairs.